The Goal of user support in 2022
I have a dream for Gitcoin User Support (it is on Discord now) by the end of 2022.
– First User support is not only for our end user, but also support the contributors like recruiment, onboarding, growth, retainment etc.
- It is permissionless for joining Gitcoin support team (it is permissioned now)
- Everyone could do the support in their free time.
- Once their support reaches a pre-defined threshold, they will get rewarded.
In order to best service Gitcoin user, we not only need the Discord support, but also the great content (from knowledge base or user guides), so
- Build a rich (Support) knowledge base (rather than Knowledge Base - Gitcoin Support)
- Encourage the community to contribute to the knowledge base
- Contributors will get rewarded for their efforts.
Please leave your thoughts about the support.