Essential Intent
During Season 16 (S16), DAO Operations will focus on the following Essential Intents (EI) within the DAO:
- DAO Organization
- Protocol Adoption
- Program Success
TL;DR
DAO Ops continues to evolve our service model in service delivery of our workstream partners and cross stream collaboration. In S16, we will continue to support key initiatives to support contributor professional development, and with budget increases to support the success of our Grants Program and Protocol development. Also, in light of recent shifts in our community engagement strategy, we will be winding down our Community Experience initiative to focus even more on cross-stream collaboration, accountability and project management across the DAO.
Based on what we learned in S15, we will be focusing our resources on supporting DAO and contributor success vis-a-vis our cross-stream DAO operations, governance, tooling, people operations and success initiatives.
Amount
DAO Ops requests $348,260 USD in S16. Included in the budget is a placeholder for a Technical Support hire to support our Design Partner Program and 2 months of parental leave for 1 contributor. This request does not include the additional 60 days of reserves per season. A breakdown of the full budget can be found at the end of this proposal.
| Season | Season 13 | Season 14 | Season 15 | Season 16 |
|---|---|---|---|---|
| Season Budget | $450,000 | $608,308 | $293,000 | $348,260 |
| Season Reserves | $0 | $405,539 | $188,585 | $232,173 |
| Unspent Reserves % 1) | 15% | 123.47% | 12% | N/A |
| Treasury Request 2) | $450,000 | $947,846 | -$261,423 | $558,433 |
1) The amount of GTC requested and the value of the reserves will be adjusted based on the current market value at the time this proposal is moved to Tally using the lower of the current price or the 20 day moving average, whichever is lower.
2) The Treasury Request amount is an estimate using the price of $1.66 GTC to calculate the total of the reserves rolled over from Season 15.
Milestone Report for Past Season
Success
Incomplete, will hit goal or priority change
Incomplete, will not hit goal
Canceled - out of workstreamâs control
| Initiative | Project | Key Results | Status | Value Delivered/Notes |
|---|---|---|---|---|
| Community Experience | Increase engagement and satisfaction among DAO Citizens interested in our grants program or grants protocol. | KR1: Increase the average weekly percentage of engaged citizens on the DAO Citizens channels by 20%. | |
Though there isnât a way to measure engagement on Discord, the average engagement on the DAO Vibes citizen calls has increased between 66-80%. |
| KR2: 50% reduction in requests to change Discord logic when compared to S14 | |
Discord Managers have been assigned for each workstream. We audited roles, optimized access, and documented the access control process. | ||
| Develop a strong âWhyâ for community management initiatives that aligns with the DAOâs Purpose. | KR1: Support the MMM community engagement strategy through weekly syncs, with insights from seasonal community management audits. | |
The MMM community audit and strategy creation is still underway. DAO Ops is coordinating with MMM to understand what support is needed in S16. | |
| KR2: Identify and document the community and Discord needs of each workstream. | |
Guides and audits are in progress and will continue in S16. | ||
| Continuing to improve how we work at CSDO level | KR1: Adopt a streamlined budget process ahead of S16. | |
Multiple proposals were made over the past season, but at CSDO member direction, DAO Ops paused this KR in favor of focusing on cross-stream strategic decision making. | |
| KR2: Improve the quality of cross stream meeting processes, and the documentation of reviewed and adopted proposals. | |
Implemented changes to CSDO meetings, including format and facilitation changes and additional process documentation. We will continue to experiment with our format and to improve transparency in the upcoming season. | ||
| Community Governance | Improve community governance and steward engagement through simplified processes that streamline decision making for the largest GTC delegates. | KR1: Create a clearly understood onboarding and incentivization process | |
A new Steward Council proposal is live on snapshot and a proposal for onboarding new Stewards will be posted before the end of October. |
| KR2: Launch a Governance Documentation Hub for new and existing stewards. | |
A documentation hub has been created and will be shared in the next Stewards meeting. | ||
| KR3: 80% of stewards and workstream leads view steward meeting structure, pacing and content favorably. | |
Anecdotal feedback about this meeting has been positive, and we have created a standardized survey which will be administered 1x per month. Beginning in S16, DAO Ops will track and adjust meeting structure based on feedback from this survey. | ||
| KR4: 80% of top stewards vote on 100% of formal S15 proposals. | |
Current Steward Council voting engagement = 62% | ||
| People Ops | Ensure contributors are in the right roles, and embrace a DAO-native hiring approach that further develops well supported contributors. | KR1: 100% of core and trusted contributors have received a quarterly peer review. | |
MMM, FDD, and DAO Ops review complete. PGF and GPCâs reviews should be completed by late October. |
| People Ops | Empower DAO contributors to grow and support our ImpactDAO and protocol development. | KR1: Four or more workstreams receive compensation leveling recommendations from People Ops. | |
Recommendations were made to 4 workstreams. Implementation to be completed by workstreams. |
| KR2: Provide GPC contributors comprehensive support transitioning from holdings to the DAO. | |
Weâve created resources and set up calls to ensure a smooth onboarding. | ||
| Tooling | Ensure a coordinated and transparent software tooling approach. | KR1: Deliver a recommendation for cost reductions based on a deep dive into all tools used by DAO. | |
DAO Ops has reviewed access for several tools transferred from Holdings, which led to removing 30+ contributors from paid tools; we have also sunsetted a number of tools that were no longer actively used. We also inventorized access to all tooling and will continue to track access and needs in the upcoming season. |
| KR2: Facilitate access to all control domain requests within 48 hours. | |
In S15, we implemented changes, including a list of tool owners that facilitated quicker responses to the requests. | ||
| KR3: Ensure that all workstreams can use Notion as their primary tool for meeting notes and outward facing workstream description by end of season. | |
During the season, the Tooling initiative completed project management guidelines and revamped the Notion contributor database. All workstreams have been transferred to the current structure and have the ability to use Notion. | ||
| Support | Continue to implement processes that improve our grants rounds and support our transition to a protocol-focused DAO. | KR1: During GR15, support tickets (Discord+Email) are resolved within 20 hours (on average). | |
The average handling time of support tickets during GR15 was 13hours and 42 minutes. |
| KR2: Current state of the Grants program and protocol development is reflected on Knowledge Base within 10 business days of changes. | |
40+ Knowledge Base updates completed before and during GR15. | ||
| KR3: Deliver easily used data to grants round workstream partner post-GR15. | |
Without many trending technical issues, there wasnât a lot of data to share with workstream partners. |
List of Season 16 Commitments
| Initiative | Essential Intent | Outcomes | Likely Projects/Initiatives |
|---|---|---|---|
| Cross-Stream Operations | DAO Organization | Continuing to improve how we work at CSDO level. | Identify and implement streamlined budget process design. |
| Document CSDOâs charter and make it known to the rest of the DAO | |||
| Launch a monthly CSDO digest to increase transparency. | |||
| Deliver DAO-wide organizational map. | |||
| Plan a team retreat. | |||
| Cross-Stream Operations | DAO Organization | Provide ongoing facilitation and internal communication support to cross stream Program and Protocol pods. | Develop an updated framework for the Workstream Weekly calls; reformat calls based on framework. |
| Support cross-stream pods through context sharing and facilitating check-ins. | |||
| Community Governance | DAO Organization | Increase Steward engagement with novel incentive structures; simplify key processes to streamline decision making for the largest GTC delegates. | Deliver additional updates to DAOstewards.xyz |
| Build a performance metric (OKR) between Council members and workstreams to enable rapid iterations and adjustments to the execution of the Steward Council v2. | |||
| Develop a âgovernance satisfaction scoreâ & survey to understand governance perceptions and needs from stewards, contributors, and token holders | |||
| People Ops | DAO Organization | Empower DAO contributors to grow and pivot to support our ImpactDAO and protocol development. | Deliver Professional Development guidance to support contributorâs continuing education. |
| People Ops | DAO Organization | Ensure contributors are in the right roles, and embrace a DAO-native hiring approach that further develops well supported contributors. | Core and trusted contributors can participate in a quarterly peer review |
| Tooling | DAO Organization | Continue to engage in operational support, tooling, security and reconciliation to ensure an aligned and transparent software tooling approach meets the needs of the DAO. | Facilitate response within 48 hours to all requests within the access control domain. |
| Identify and document the community and Discord needs of each workstream. | |||
| Support | Program Success, Protocol Adoption | Provide comprehensive support to GR16 participants and Design Partners. | Discord tickets are resolved within 13 hours, and email tickets are resolved within 20 hours throughout S16. |
| Current state of the Grants Program and protocol development is reflected on the Knowledge Base within 10 business days of changes. |
Budget Breakdown
View: USD per Initiative/Project
| Initiative/Project | Amount USD | % |
|---|---|---|
| General Ops | $20,000 | 5.74% |
| Cross Stream DAO Operations | $119,248 | 34.24% |
| Community Governance | $41,120 | 11.81% |
| Tooling | $32,689 | 9.39% |
| People Operations | $36,200 | 10.39% |
| Support | $99,003 | 28.43% |
| Total | $348,260 | 100% |
View: USD per Category
| Budget Category | Description | Amount USD |
|---|---|---|
| Core Contributors | Workstream Lead - Kris | $161,400 |
| Workstream Lead - Jodi | ||
| Pod PM Lead - Saf | ||
| Technical Support Lead - TBD | ||
| Support Coordinator - Rohan | ||
| Trusted Contributors | Community Governance Lead - Shawn | $110,860 |
| Tooling Lead - Puncar | ||
| Discord Management - Kyle J. | ||
| People Ops Coordinator - Sandy | ||
| Support Coordinator - Yuki | ||
| Knowledge Base - Joshua | ||
| Contracted Knowledge Base Content - Mathilda | ||
| Discord Support - Juliet, Emmanuel, Prof | ||
| Professional Development | Funds approved continuing education for DAO contributors. | $20,000 |
| Operating Expenses | Contributor reimbursements, parental leave, consulting fees, and tooling | $56,000 |
| Total Budget before Rollover and Reserves | $348,260 | |
| 60-day Reserves* | Covers workstream costs between seasons, including budget approval delays. | $232,173 |
| S15 Rollover (est) | Includes S15 reserves and unused budget | -$188,585 |
| Total Requested from Treasury (est) | $391,847 |
Notes: A denomination in dollar amount will be prioritized in budget proposals over GTC - if the spot price assumed at the time of posting ($1.66 on November 9th) this document on the forum changes between then and when the budget gets proposed on-chain, the GTC amount will be readjusted to reflect the USD amount above. GTC amounts are rounded values.
Current signers of the DAO Ops Multisig are @Jodi_GitcoinDAO, @krrisis, @DisruptionJoe, @lthrift, @CoachJonathan, and @kyle
At long last my godlike DIscord powers have been destroyed 
