High friction for legitimate but new users of this forum

🧙 🧙‍♀️ Ideas and Open Discussion
1

I’m a legit user. I had a specific proposal for improving the Gitcoin homepage. After signing up for this forum with GitHub, I wasn’t able to post. There was no clear indication as to why, just no “New topic” button, so I ended up using the Reply function on an unrelated post. Paradoxically, this is exactly what spammers do - this new post blocking measure has already backfired.

It so happens that I also run a Discourse forum of my own, so I knew what I had to do in order to move up one trust level, but most users won’t be able to easily figure that out. Yes, there’s a link to Understanding the Discourse Trust Levels but many users may not click through that.

I believe onboarding could be better by:

  1. Spelling out in that first @discobot message what a user needs to do in order to be able to post.
  2. Bump the trust level already for GitHub SSO logins.
  3. Offer a faster alternative verification mechanism for bumping up the trust level.
2 Likes
2

Hi! To find out what I can do, say @discobot display help.

3

Greetings from Sunny Mongolia.
thank you for you advice

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4

Hi! To find out what I can do, say @discobot display help.

5

I believe this is definitly a better way to onboard! Thx

6

thanks for this post, really helped to figure out how to get permsisions

1 Like